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Betting Rules
These Betting Rules explain the general conditions that apply when you use the betting services available through Fresh Casino. They should be read together with the terms and conditions, privacy policy, responsible gambling information and any specific rules shown for an individual market or promotion.
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General betting conditions
By opening an account, accessing a betting service or placing a bet, you agree to follow these rules and any additional conditions displayed on the relevant betting page. If an event, market or product has its own rules, those rules apply in addition to these general conditions. If there is an inconsistency, the event-specific rules will generally apply to that event or market.
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Fresh Casino may offer different types of betting products from time to time. Availability can depend on the product, event, location, account status, technical conditions and applicable Australian laws. Not every market or feature will be available to every player. You are responsible for checking that a product is available to you before placing a bet.
- You must provide accurate, current and complete information when registering and using your account.
- You must meet the applicable minimum age requirement and be legally permitted to use the service in your location.
- You must use your own account and must not allow another person to place bets through it.
- You must keep your login details, payment information and account access secure.
- You must not use the service for unlawful activity, fraud, cheating, collusion or any attempt to interfere with the platform.
- You must follow any account, identity, payment and location checks that may be required.
A bet is accepted only when it has been successfully submitted and recorded by the betting system. Selecting a price or completing a bet slip does not, by itself, mean that a bet has been accepted. You should check your account history or confirmation screen to make sure the bet appears correctly.
Placing and confirming bets
Before confirming a bet, review the event, selection, market, odds or price, stake, potential return and any other information shown on the bet slip. You are responsible for checking these details. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable rules or a feature made available by Fresh Casino expressly allow it.
Prices, odds and bet acceptance
Prices and odds may change before a bet is accepted. The price shown at the time of acceptance is the price that applies, unless the specific market rules state otherwise. A bet may be rejected, delayed or accepted at a different price where prices change, information is unavailable, a market is suspended, a technical issue occurs or another valid reason applies.
A bet may also be refused or restricted where there are concerns about account security, identity, location, responsible gambling, unusual activity, suspected misuse or a breach of these rules. Any action taken will be handled in accordance with the applicable terms and legal obligations.
Bet types and combinations
The betting page will identify the available bet type and the conditions that apply. Single bets relate to one selection or outcome. Combination bets bring together multiple selections and may require every relevant selection to be settled under the applicable rules. Some combinations may not be available, and certain selections may be incompatible.
- Check whether your bet is a single, multiple, combination, system or other available bet type.
- Review any minimum or maximum stake information displayed before confirming the bet.
- Make sure the selected event and market are the ones you intend to choose.
- Do not rely only on live scores, commentary or third-party information when making a betting decision.
- Keep a record of your accepted bets if you need to review them later.
If a displayed price, result or market description contains an obvious error, the bet may be reviewed and dealt with under the relevant rules. An obvious error can include a clearly incorrect price, duplicated market, wrong participant, incorrect event time or another mistake that a reasonable player would recognise as an error.
Events, results and settlement
Bets are settled using the official result or outcome for the relevant event. The source used to determine an outcome may vary by product and will normally be identified in the specific market rules. News reports, unofficial websites, live commentary and displayed scores may be useful for information, but they do not necessarily determine settlement.
Event changes and abandoned events
If an event is postponed, abandoned, interrupted, rescheduled, moved, shortened or otherwise changed, the applicable event rules will determine whether bets remain valid, are carried forward or are cancelled. Some markets may be settled if their outcome has already been determined, while other markets may be treated differently.
If a participant, team, venue, competition or event description changes, settlement will depend on the specific rules for that market. Where an event does not take place within the period stated in the relevant rules, affected bets may be cancelled unless the outcome was already determined.
Dead heats, ties and void bets
A dead heat, tie or shared result may be settled using the dead-heat or tie provisions shown for the relevant market. These provisions can affect the calculation of a return. Where a bet is declared void, the stake or affected part of the bet will be treated in accordance with the applicable rules. Combination bets may be recalculated when one selection is void.
Settlement review
Settlement information may be updated when official information changes or when an error is identified. Fresh Casino may correct a settlement where a result was entered incorrectly, a market was settled in error or the applicable rules require a different outcome. If you believe a bet has been settled incorrectly, review the market rules and raise the matter through the available support channel as soon as possible.
- Check the accepted bet in your account history.
- Read the rules for the relevant event and market.
- Compare the settlement with the official result or source identified in those rules.
- Keep any relevant bet reference and supporting information.
- Ask for a review through the available Fresh Casino support channel if the issue remains unresolved.
Account use, disputes and responsible betting
Only one person may use an individual account, and all betting activity must be carried out by the account holder. You must not transfer, sell, lend or share your account. Using another person’s payment method or account details without permission may result in a transaction being rejected, an account being restricted or other action under the applicable terms.
Fresh Casino may carry out checks relating to identity, age, location, payment methods, account ownership and unusual activity. You may be asked to provide information or documents before certain services can be used. Information should be supplied promptly and must be genuine, readable and current. Restrictions may remain in place while a check or review is being completed.
Raising a dispute
If you have a question about a bet, result, transaction or account action, contact Fresh Casino through the support options made available on the website. Include enough information for the matter to be identified, such as your account details, bet reference, event, market, date and a clear explanation of the issue. Do not send passwords or full payment credentials in a support request.
Disputes are reviewed against the accepted bet record, the relevant market rules, system information and official event information. A decision may be corrected where an error is confirmed. The applicable terms may set out further steps for complaints or escalation.
Responsible betting
Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and do not bet with money needed for everyday expenses. Take regular breaks, avoid betting when upset or under the influence of alcohol or other substances, and never chase losses by increasing your stakes.
- Use any account controls, deposit limits, time reminders or exclusion tools that are available to you.
- Ask for help if betting is affecting your finances, relationships, work, study or wellbeing.
- Do not pressure another person to bet or allow someone else to use your account.
- Parents and guardians should prevent children from accessing betting services and devices.
- Stop using the service and seek support if you feel that betting is becoming difficult to control.
These Betting Rules may be updated when products, systems, legal requirements or operating practices change. The current version published on the Fresh Casino website applies to future activity. You should review the rules regularly and before placing a new bet.
