Privacy Policy

Personal information is used for purposes connected with providing and managing the casino service. The main purposes include creating and administering your account, confirming your identity, processing transactions and responding to questions. We may also use information to maintain accurate records, provide account notices and explain changes that affect the service.

• To open, maintain and secure your account and to provide the services you request.
• To complete identity and age-related checks where required for account access or service use.
• To carry out anti-fraud, anti-money-laundering, security and responsible gaming checks.
• To process deposits, withdrawals and other transactions, and to investigate disputed or unusual activity.
• To communicate with you about your account, service updates, security matters and support requests.
• To understand website performance, test features, fix technical issues and improve our services.
• To send marketing communications where permitted and where you have not opted out or withdrawn your consent.
• To comply with legal, regulatory, court or law enforcement requirements that apply to the service.

We may combine information from different parts of the service when this is reasonably necessary for one of these purposes. For example, account, transaction and technical information may be reviewed together when investigating a suspected security issue. We do not use personal information for unrelated purposes without a suitable reason or, where required, your permission.

When information may be shared

Personal information may be shared with service providers that help operate the website and casino services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, security, analytics or other necessary functions. They should only use information to provide their services or as otherwise permitted.

Information may also be disclosed where this is needed to protect players, the service or another person; to investigate suspected fraud or misuse; to resolve a dispute; or to respond to a valid request from a court, government body or law enforcement authority. If a business change affects the service, information may be considered as part of that change, subject to appropriate privacy protections. We do not sell personal information as a standalone product.

Depending on your circumstances and applicable privacy requirements, you may have rights and choices concerning the personal information we hold about you. We will take reasonable steps to verify your identity before completing a request, so that information is not disclosed to the wrong person. A request may be limited or declined where fulfilling it would affect another person’s privacy, security, legal obligations, fraud prevention or records that must be retained.

• Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Deletion may be subject to records that must be retained by law or to information needed for security, dispute resolution or other legitimate purposes.
• Marketing choices: withdraw your consent to marketing communications or ask for marketing messages to stop. You may also use an unsubscribe option included in a marketing message where one is available.
• Questions or complaints: ask how your information is handled or raise a concern about a privacy matter.

How to make a request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@fresh-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. Do not include unnecessary copies of identity documents or payment information in your first message. We may ask for additional information through a secure process before acting on the request.

We aim to respond to privacy requests within a reasonable time. The time needed may depend on the nature of the request, the information involved and any verification required. If we cannot complete a request, we will generally explain the reason, unless providing that explanation would be restricted for security or legal reasons. Withdrawing marketing consent will not affect the lawfulness of marketing sent before the withdrawal and will not normally affect essential account or service communications.