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Fresh Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Fresh Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, services or offers.

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1. General terms and eligibility

These Terms & Conditions apply to your access to and use of the Fresh Casino website, account services, games, payment facilities and related features. Fresh Casino may also publish specific game rules, promotion terms, privacy information, responsible gambling guidance and other notices. Those documents form part of these terms when they apply to your use of a particular service.

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1. General terms and eligibility2. Deposits, withdrawals and account funds3. Games, promotions and responsible use4. Prohibited conduct, privacy and legal information

By accessing Fresh Casino, you agree to comply with these terms and all applicable laws and regulations. If you do not agree with any part of them, you must not use the website or its services. The terms may apply whether you browse the website, register an account, deposit funds, play a game, claim an offer or otherwise interact with Fresh Casino.

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. Fresh Casino may request evidence of your age, identity, address, source of funds or eligibility at any time. You must provide information that is accurate, complete and current, and you must update it if your circumstances change.

You are responsible for checking whether online gambling is lawful for you. Access may be restricted in some locations, and Fresh Casino may refuse access where the service is not available or where a user does not meet applicable requirements. Using a virtual private network, proxy, false location or other method to conceal your actual location is not permitted.

Account ownership and security

You may only create and use an account for yourself. Duplicate accounts, accounts created for another person and accounts controlled by someone else are not permitted unless Fresh Casino has expressly approved an arrangement in writing. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You are responsible for activity carried out through your account unless you have promptly reported suspected unauthorised use.

You must not sell, transfer, lend or share your account. You must also not allow a person who is underage, excluded or otherwise ineligible to use your account. If you believe that your account details have been compromised, stop using the account and notify Fresh Casino through the support options made available on the website.

2. Deposits, withdrawals and account funds

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Fresh Casino may carry out checks before accepting a deposit or processing a withdrawal. A payment may be rejected, reversed or delayed where information is incomplete, a payment provider declines the transaction, verification is outstanding or the transaction appears unusual or unlawful.

You must not use Fresh Casino to deposit or transfer funds obtained through unlawful activity, fraud, chargebacks, unauthorised payment methods or any other prohibited source. You must not use the account as a bank account, payment intermediary or way to transfer funds to another person. Fresh Casino may suspend transactions and request further information where required to manage financial crime, fraud or other risks.

You should only deposit amounts that you can afford to lose. Before confirming a deposit, check the amount and payment method carefully. Deposits cannot normally be cancelled after they have been submitted for processing, although payment providers or applicable rules may affect how a transaction is handled.

Withdrawals may be subject to account verification, payment checks, applicable game or promotion rules and the requirements of the relevant payment provider. Fresh Casino may return funds to the original payment method where this is required or reasonably appropriate. The available withdrawal methods, minimum or maximum amounts, processing steps and any applicable charges will be shown through the website or during the transaction process rather than being assumed from these general terms.

You are responsible for checking that payment information is correct. Fresh Casino is not responsible for delays or losses caused by incorrect details supplied by you, a payment provider, a bank or another third-party service. Currency conversion, bank charges and payment-provider fees may apply, and you should review the information presented before completing a transaction.

Errors, balances and refunds

If a technical or administrative error results in an incorrect balance, game result, transaction or award, Fresh Casino may correct the error and adjust the account accordingly. If funds are credited to your account in error, you must not use them and should notify Fresh Casino. Any winnings or benefits arising directly from a clear error may be cancelled, subject to applicable law and the specific circumstances.

Where an account is closed, any valid remaining balance will be handled in accordance with applicable requirements, after taking account of outstanding transactions, verification issues, chargebacks, disputes, prohibited activity and any other lawful adjustment. Fresh Casino will not be responsible for funds lost because an account holder failed to provide accurate payment information or maintain access to the account.

3. Games, promotions and responsible use

Games are provided for entertainment and involve risk. Outcomes may be determined by random processes or other game mechanics described in the relevant game information. You should not treat gambling as a way to earn income, solve financial problems or recover previous losses. No outcome is guaranteed, and past results do not predict future results.

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms may set out eligibility requirements, time limits, qualifying transactions, wagering or play conditions, excluded games, maximum values, withdrawal restrictions and other conditions. You should read the full offer terms before accepting or using an offer. If a promotional term conflicts with these general terms, the specific promotional term will apply to that offer to the extent of the inconsistency.

Fresh Casino may withdraw, change, restrict or cancel an offer where permitted, including where an offer has been issued in error, is misused or appears to involve collusion, fraud or unfair conduct. Offers are generally intended for personal use and may not be combined, sold, transferred or used through multiple accounts unless the relevant offer expressly allows it.

Responsible gambling

Fresh Casino supports informed and responsible gambling. You should set a budget before playing, keep track of your time and spending, take regular breaks and avoid gambling when distressed, affected by alcohol or drugs, or trying to recover losses. Never gamble with money needed for rent, bills, food, savings or other essential expenses.

  • Only gamble if you are legally permitted to do so and understand the risks.
  • Set personal spending and time limits where these tools are available.
  • Do not chase losses or increase stakes to try to change an outcome.
  • Keep your account and payment details private.
  • Use available cooling-off, account restriction or self-exclusion options if gambling is no longer enjoyable or is becoming difficult to control.
  • Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

Requests for account limits, cooling-off periods, self-exclusion or account closure should be made through the responsible gambling or support facilities shown on the website. A restriction may affect access to games, deposits, promotions or withdrawals. You must not open or use another account to avoid a restriction or self-exclusion.