Responsible Gaming

Fresh Casino supports a balanced approach to gambling. Gambling should be treated as entertainment, not as a way to make money or manage financial difficulties. This page explains practical steps you can take to stay in control, how to recognise when gambling may be becoming a problem and where to find further support in Australia.

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Gambling should remain entertainment

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is not affected by previous results, personal beliefs or the amount you have already spent. A win does not mean that another win is due, and a loss cannot be recovered by continuing to gamble. For this reason, gambling should only take place with money you can afford to lose.

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Gambling should remain entertainment Tools and account choices Recognising signs of gambling harm Support in Australia

Before you play, consider setting a budget for both time and money. Your gambling budget should be separate from the money needed for rent, mortgages, bills, food, transport, savings and other essential costs. Do not use borrowed money, credit intended for important expenses or money set aside for someone else. If losing the amount would cause stress or affect your normal commitments, it is too much to spend.

Practical ways to stay in control

Decide how much you can afford to spend before you start and do not increase that amount during a session.
Set a time limit and take regular breaks away from the screen.
Keep a record of deposits, withdrawals, wins and losses so you have a realistic view of your gambling.
Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or drugs, or trying to distract yourself from personal problems.
Do not chase losses by increasing stakes or playing for longer.
Do not treat gambling as a source of income, a financial plan or a solution to debt.
Discuss your limits with someone you trust if you find it difficult to follow them alone.
Read the relevant game information and understand that the house has an advantage over time.

A healthy approach includes being comfortable with stopping after a loss or a win. If you feel pressure to continue, take a break and consider whether gambling is still enjoyable. You should never feel that you need to hide your activity from family, friends or people who support you.

Tools and account choices

Depending on the services available on your account and the rules that apply, responsible gaming controls may help you manage your activity. These controls can include deposit limits, loss limits, wagering limits, session reminders, time-outs, account activity information and self-exclusion. A limit is most useful when it is chosen before gambling begins and treated as a firm boundary.

Limits and cooling-off periods

You may be able to request a limit on deposits or other forms of account activity. Any request should be made before you play, rather than after you have started chasing a result. A cooling-off period or time-out can provide space to step away from gambling for a set period. During this time, avoid opening another account or using another service to continue gambling.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a longer period or who do not feel able to control their gambling. If you ask to close or restrict an account for responsible gaming reasons, the request should be treated seriously. You may be asked to provide enough information to identify the account and apply the restriction. A self-exclusion request may not be reversible during the selected period, so consider the choice carefully.

Account controls are not a substitute for professional support. If gambling is affecting your finances, relationships, work, study, sleep or wellbeing, consider speaking with a qualified counsellor or support service. If you believe you may have a gambling problem, stopping access and seeking help at the same time can make it easier to take the next step.

Account safety

Keep your login details private and do not allow another person to use your account.
Sign out when using a shared device and use appropriate device security.
Check your account activity and payment records regularly.
Tell Fresh Casino promptly if you believe your account has been accessed without permission.
Do not try to bypass a responsible gaming restriction by creating another account.
Make sure the person using the account is legally permitted to gamble in their location.

Recognising signs of gambling harm

Problem gambling can develop gradually. It may begin as occasional entertainment and become more frequent, expensive or emotionally difficult to control. The signs are not always obvious, and a person may try to minimise the effect gambling is having on their life. Noticing one sign does not provide a diagnosis, but several signs may indicate that support is needed.

Spending more time or money gambling than you intended.
Needing to gamble with larger amounts to experience the same excitement.
Repeatedly trying to cut down or stop without success.
Chasing losses or believing that a big win will solve financial problems.
Borrowing money, selling belongings or using money for essentials to gamble.
Missing work, study, family events or other responsibilities because of gambling.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling for much of the day or planning how to get more money to play.
Hiding gambling activity, losses or account statements from other people.
Arguing with family or friends about gambling or withdrawing from relationships.
Using gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs sound familiar, pause your gambling and talk to someone you trust. You do not need to wait until the situation becomes severe. A counsellor can help you understand your gambling, plan practical changes and address financial or emotional concerns without judgement. Support is also available for family members and friends who are affected by another person's gambling.

When you need immediate help

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself, seek urgent assistance through local emergency services or a crisis support service in Australia. If you are worried about someone else, stay with them where possible, listen without judgement and help them connect with qualified support. Gambling problems can affect mental health, but help is available and recovery is possible.

Support in Australia

Australian players can seek confidential information, counselling and practical guidance through recognised gambling support services. Gambling Help Online provides information and support for people affected by gambling, as well as for family and friends. You can also look for gambling support services in your state or territory through official government or health service websites.

BetStop, the National Self-Exclusion Register, is an Australian service that allows people to exclude themselves from participating online gambling services covered by the scheme. Check the official BetStop website for eligibility, registration information and the current terms of the service. A person who wants to stop gambling should also consider applying account restrictions directly with relevant gambling providers.

How to ask for help

Stop gambling and avoid making further deposits while you decide what support you need.
Tell a trusted person what is happening and ask them to help you maintain your limits.
Review your recent gambling and make a list of debts, bills or other financial concerns.
Request a time-out, account restriction or self-exclusion where available.
Contact Gambling Help Online or an appropriate service in your state or territory.
Speak with a financial counsellor if gambling has affected your income, bills or debts.
Seek medical or mental health support if gambling is affecting your sleep, mood or safety.

Fresh Casino is committed to providing responsible gaming information and encouraging players to make informed choices. We may ask questions or take steps where required to support safer gambling and comply with applicable obligations. Providing accurate information and responding to responsible gaming communications can help us apply appropriate account measures.

You must be of the legal gambling age that applies to you and must only use gambling services where participation is lawful. Gambling is not suitable for minors. Parents and guardians should use device, payment and account protections to help prevent children from accessing gambling services. If you share a device, keep your account secure and do not save payment details where another person could use them.

Responsible gaming is a shared responsibility. Choose your limits before you play, take breaks, pay attention to how gambling makes you feel and act early if it stops being enjoyable. If you have concerns about your gambling, support is available and asking for help is a positive first step.